Return & Refund Policy

Last updated: 01-01-2026

At JP Health Care Service, customer satisfaction is important to us. This Return & Refund Policy outlines the terms and conditions under which products purchased from our ecommerce website may be returned or refunded.

Due to the nature of respiratory and medical-use equipment, certain restrictions apply for hygiene and safety reasons.

1. Eligibility for Returns

Returns are accepted only under the following conditions:

  • The product is unused, unopened, and in its original packaging
  • The return request is raised within 7 days from the date of delivery
  • The product is not damaged, altered, or tampered with
  • Original invoice and packaging are provided

2. Non-Returnable Items

For health, hygiene, and safety reasons, the following items are non-returnable and non-refundable once opened or used:

  • CPAP / BiPAP masks (nasal, full face, nasal pillows)
  • Tubing, filters, and humidifier chambers
  • Oxygen masks, cannulas, and accessories
  • Any product that has been installed, used, or shows signs of wear
  • Products marked as “Non-Returnable” on the product page

3. Damaged or Defective Products

If you receive a product that is damaged during transit or found defective on arrival, please notify us within 24–48 hours of delivery.

Please provide:

  • Order number
  • Clear photos or videos of the issue
  • A brief description of the problem

Upon verification, we may offer a replacement, repair, or refund as applicable.

4. Incorrect or Missing Items

If you receive an incorrect product or if any item is missing from your order, please contact us within 48 hours of delivery along with supporting images and order details.

5. Return Process

  1. Contact our customer support team via email or phone
  2. Share your order number and reason for return
  3. Wait for return approval and instructions
  4. Ship the product as per the provided guidelines

Returns sent without prior approval may not be accepted.

6. Refund Policy

  • Refunds are processed only after inspection of the returned product
  • Approved refunds will be credited to the original payment method
  • Refund processing may take 7–10 business days
  • Shipping charges are non-refundable unless the return is due to our error

7. Exchange Policy

Exchanges are subject to product availability and hygiene restrictions. In most cases, exchanges are allowed only for unopened and unused products.

8. Warranty Claims

Certain respiratory equipment may carry a manufacturer warranty. Warranty claims are handled according to the manufacturer’s terms and may require:

  • Product serial number
  • Purchase invoice
  • Inspection by an authorized service center

9. Cancellation Policy

Orders can be cancelled before dispatch. Once shipped, cancellation requests will be treated as return requests and will be subject to this Return & Refund Policy.

10. Contact Us

For any return, refund, exchange, or cancellation-related queries, please contact:

JP Health Care Service
Email: jphealthcareservice@gmail.com
Phone: 9838 568 886
Address: Infront of Regency Hospital, Sarvoday Nagar, Rawatpur, Kanpur, UP